Hug Necklace – Couples Hug Of Love Necklace

Shipping times vary depending on your location. For the UK, Europe, USA, Canada, Australia, and New Zealand, deliveries typically take 1-2 weeks. For the rest of the world, shipping usually takes 2-3 weeks. Please note that these times are estimates, and factors like customs processing or local postal services may cause slight delays.

Yes, we are committed to ensuring that our customers are completely satisfied with their purchase. If you're not happy with your order, please reach out to us, and we’ll do our best to make things right. Whether that means offering a refund, replacement, or another solution, we're here to make sure you have a positive experience with us!

You can easily contact us by emailing hello@couplelry.com. Alternatively, you can also reach out to us through our contact form, which you can find under the 'Contact' section on our website. We're happy to assist you!

Here at Couplelry, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help!

Return Policy:

• We offer a 28 day return window from the date of purchase for most items.
• To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
• Proof of purchase (receipt or order number) is required for all returns.

How to Return an Item:

• Contact Us: Reach out to our customer support team via email to initiate your return. Please include your order number and the reason for the return.
• Return Shipping: Once your return is approved, you will receive instructions on how to send the item back. In some cases, we may provide a prepaid return label.
• Processing: Once we receive the returned item, we’ll process your refund or exchange within 3-5 business days. Refunds will be issued to the original payment method.

Thank you for understanding our policy. If you have any questions or concerns, feel free to reach out to us at hello@couplelry.com.